Neftaly Training Course

Conflict Resolution During Change Management

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Course Overview

Change is inevitable in any organization, but it often triggers uncertainty and resistance, leading to conflicts among employees and teams. This course equips managers, team leaders, and change agents with the skills and strategies needed to effectively resolve conflicts that arise during periods of organizational change. Participants will learn how to identify conflict sources, manage emotions, communicate effectively, and foster collaboration to ensure a smoother transition and a more resilient workplace culture.

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Learning Objectives

By the end of this course, participants will be able to:

• Understand the nature and causes of conflict during change initiatives.
• Identify different types of conflict and their impact on teams and organizational outcomes.
• Apply key conflict resolution models and techniques specifically tailored for change management.
• Develop effective communication strategies to address concerns and reduce resistance.
• Manage emotions and maintain psychological safety during periods of uncertainty.
• Facilitate collaborative problem-solving and negotiation to reach constructive solutions.
• Build trust and strengthen relationships to support long-term change success.

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Course Modules

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Module 1: Introduction to Conflict in Change Management

• The dynamics of change and its impact on employee behavior
• Common sources of conflict during change: fear, uncertainty, loss of control
• Understanding resistance vs. conflict

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Module 2: Types and Stages of Conflict

• Task, relationship, and process conflict defined
• Conflict escalation stages
• Recognizing early warning signs of conflict

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Module 3: Conflict Resolution Frameworks and Models

• Thomas-Kilmann Conflict Mode Instrument (TKI) overview
• Interest-Based Relational Approach (IBR)
• Negotiation fundamentals for change management
• Choosing the right conflict style depending on the situation

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Module 4: Effective Communication in Conflict Situations

• Active listening and empathy
• Asking powerful questions to uncover underlying interests
• Delivering difficult messages with respect and clarity
• Non-verbal communication cues and emotional intelligence

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Module 5: Managing Emotions and Psychological Safety

• Recognizing emotional triggers in self and others
• Techniques for emotional regulation and de-escalation
• Creating a psychologically safe environment for open dialogue
• Encouraging feedback and participation

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Module 6: Collaborative Problem-Solving and Negotiation

• Steps to collaborative problem-solving
• Brainstorming and generating win-win solutions
• Handling impasses and deadlocks
• Building consensus and commitment

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Module 7: Practical Application and Role Plays

• Real-world case studies of conflict during change initiatives
• Role-playing exercises to practice conflict resolution techniques
• Group discussions and reflection

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Assessment & Certification

• Knowledge checks after each module
• Final practical assessment through a scenario-based exercise
• Certificate of Completion for participants who pass the assessment

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Who Should Attend?

• Change managers and project leaders
• HR professionals involved in change initiatives
• Team leaders and supervisors
• Anyone involved in managing or supporting organizational change

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Duration

• 1 day (8 hours) workshop or
• 4 sessions of 2 hours each (virtual delivery option available)

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Additional Resources

• Recommended reading list on conflict resolution and change management
• Templates for conflict analysis and communication plans
• Access to follow-up coaching sessions

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